Terms of Service

These terms apply to Sprocket Tools, which is provided by Limbrick Consultancy LLP ("we", "us", "our"). Please read them carefully. By signing in to, or using, any website or service that runs on Sprocket Tools, you agree to them.

1. What Sprocket Tools is

Sprocket Tools is a shared technology platform that we build and run. It powers websites, portals and online services that we develop for our customers, such as schools, trusts, local authorities, charities and membership organisations. It provides things like sign-in and account management, single sign-on with services such as Microsoft, forms, data storage, messaging and links to other systems.

Most people never visit sprocket.tools directly. You will usually use Sprocket Tools through one of our customers' websites (a "Customer Service"), and you may see sprocket.tools addresses briefly while signing in.

Why sign-in goes through Sprocket Tools. Rather than each customer registering and maintaining its own app with Microsoft, Google and other sign-in providers, we register and look after one set of apps centrally on behalf of all our customers. This means organisations do not need their own developer accounts or app registrations, and we can keep sign-in secure and up to date in one place. As a result, when you or your IT administrator are asked to approve sign-in, the request will name our Sprocket Tools app rather than the website you are signing in to.

2. Who these terms apply to

Customers. If your organisation has an agreement with us to provide a Customer Service, that agreement governs our relationship with your organisation. If it conflicts with these terms, your agreement takes priority.

Users. If you use a Customer Service, these terms apply to your use of the Sprocket Tools platform behind it. The organisation running that Customer Service may also have its own terms and policies, which you should follow as well.

3. Accounts and signing in

  • You must keep your sign-in details secure and must not share your account with anyone else.
  • Tell the organisation running the Customer Service, or us, straight away if you think your account has been used without your permission.
  • Where you sign in with another provider, such as Microsoft, that provider confirms who you are. We only ask for the basic profile details needed to sign you in (your name, email address and a unique account identifier). We do not get your password, and we do not get access to your email, files or calendar unless a Customer Service specifically asks for this and you or your organisation agree.
  • If you are an administrator approving Sprocket Tools for your organisation's Microsoft tenant, you confirm that you have authority to do so on behalf of your organisation.
  • Access to a Customer Service is controlled by the organisation that runs it. It may give, limit or remove your access at any time.

4. Acceptable use

You must not:

  • use Sprocket Tools for anything unlawful, harmful, fraudulent or misleading;
  • try to get into accounts, data or parts of the system you are not authorised to use;
  • upload or send viruses, malware or anything designed to cause harm;
  • test, scan or probe the platform for weaknesses without our written permission, or try to bypass any security measures;
  • overload or disrupt the platform, including through automated scraping or excessive requests; or
  • copy, resell or reverse engineer any part of Sprocket Tools, except where the law allows this.

If you find a security problem, please report it responsibly to dpo@limbrickconsultancy.com.

5. Your data

For data held in a Customer Service, the organisation running it is normally the data controller and we process the data on its behalf, under its instructions and under our agreement with it. Questions about that data, including requests to see, correct or delete it, should go to that organisation first. We will help it respond.

Where we are the data controller, for example for the basic sign-in records we keep to run and secure the platform, our Privacy Policy applies.

We take appropriate technical and organisational measures to keep data secure.

6. Third-party services

Sprocket Tools connects to services run by other companies, such as Microsoft and Google, and customers may connect it to other systems they use. Your use of those services is governed by their own terms, and we are not responsible for how they operate or for any outages on their side.

7. Availability and changes to the platform

We work hard to keep Sprocket Tools available, secure and up to date, but we cannot promise it will always be uninterrupted or error-free. We may need to carry out maintenance, make changes or add and remove features from time to time. Where a change will significantly affect a Customer Service, we will tell the customer concerned in advance where we reasonably can.

8. Suspending access

We may suspend or restrict access to Sprocket Tools, or to an individual account, if we reasonably believe it is needed to protect the platform, our customers or their users, to deal with a breach of these terms, or to comply with the law. Where possible, we will tell the organisation running the affected Customer Service.

9. Intellectual property

We own Sprocket Tools, including its software, design and documentation. Using it does not give you any ownership rights in it. Content and data added to a Customer Service belong to the organisation running it, or to whoever provided them, and not to us.

10. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

For customers, our liability is as set out in your agreement with us.

For users, Sprocket Tools is provided to you through the organisation running the Customer Service. As far as the law allows, we are not liable to you for any indirect or consequential loss, or for any loss of profit, business, revenue or data, arising from your use of Sprocket Tools.

11. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, along with the date it was last updated. If we make a significant change that affects customers, we will tell them.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact us

Limbrick Consultancy LLP, 14 Connaught Avenue, Kidderminster, Worcestershire DY11 6LS
Email: dpo@limbrickconsultancy.com

Last updated: October 2026